TECHNOCASH CUSTOMER TRUST
1 Security Trust Deed
All monies received for the purchase of or deposit to Technocash BillFolds other than Customer initiated transactions
are non-refundable (other than in accordance with clause 2(b)) and will be held in a bank
account ("Accounts") by Technocash subject to a mortgage over the Accounts held on
trust for each Customer ("Technocash Customer Trust") by the Technocash Trustee,
pursuant to a Security Trust Deed between the Security Trustee and Technocash dated
19 November 2003 and registered with ASIC with allotted charge number 997227 on the 25th November 2003, ("Security Trust Deed"), for the protection of each Customer. Monies in the
Accounts will only be withdrawn as follows:
- in accordance with these Terms and Conditions; or
- for the payment of fees (including bank fees) and charges which Technocash
incurs in respect of the Accounts.
2 Withdrawals from the Accounts
The following monies can be withdrawn:
- monies held in Accounts that have not been applied for purchases or payments by
the Customer before the specified expiry date and where no renewal has taken place for that BillFold will become the
property of Technocash and can be withdrawn by Technocash;
-
In the event that Technocash becomes insolvent, the Technocash Trustee may
withdraw and pay to each Customer their unspent BillFold Account Balance to the
extent that monies are available, in accordance with the Security Trust Deed, as soon
as practicable after the Technocash Trustee has been advised in writing by
Technocash that Technocash has become insolvent or in the Security Trustee's
opinion an "Insolvency Event" as defined in the Security Trust Deed has
occurred; and
-
monies to be invested in Authorised Investments by Technocash.
3 Excluded monies
For the avoidance of doubt it is acknowledged that the following monies do not comprise
part of the Technocash Customer Trust and therefore are not part of the Technocash
Customer Trust:
- any interest that accrues in respect of the Accounts;
- the monies described in clause 2(a); and
- any other monies payable by the Customers to Technocash other than monies paid
for the purchase of or paid into a Technocash BillFold.
4 Definitions relating to Security Trust Deed
"Accounts" means deposit accounts opened in the name of the Security Trustee or such
other account as nominated in writing by the Company to the Security Trustee from time to
time.
"Authorised Investments" means:
bonds, debentures, stock, treasury bills, notes or any other security issued by the
Commonwealth of Australia or any government of any State or Territory of the
Commonwealth of Australia; and
- deposits or certificates of deposit which have not more than 90 days to final
maturity (and are not convertible into any other form of security) which are rated
at least P1 by Moody's Investor Services Inc. or A1 by Standard & Poor's
(Australia) Pty Limited or other similar reputable rating agency.
"BillFold" means the facility operated by Technocash to login using
a number or username and a password, or alternatively
plastic card with magentic stipe or smart card information and password (or PIN) to access
various services offered by Technocash including financial transaction processing and detailed reporting. The BillFold may be associated with
a plastic (or other material) card with its related number (typically a 16 digit mod10 number) and
alternative access modes such as wireless, barcodes or membership numbers.
"Customer" means any person or business who has purchased or been issued with a Technocash
BillFold in accordance with the Technocash Terms and Conditions.
"Company" means Technocash Pty Ltd.
"Technocash Trustee" means Firepond Pty Limited ABN 57 003 952 869 appointed as
Security Trustee under the Security Trust Deed which is an independant
company in Australia associated with Frazer Hall Chartered Accountants and Auditors.
end trust section
AUTHORISED USER
Any person may acquire this type of Technocash BillFold card provided
that they are acceptable to Technocash and the relevant
application process is completed.
APPLICATION
Any person may apply for a Technocash BillFold, subject to any restricted categories as defined per the Technocash Anti-Money Laundering and Counter-Terrorism Financing Program, and the requirement of applicants to satisfy any relevant customer identification and verification procedure both prior to a BillFold Account being activated and subsequently.
A BillFold card can be purchased directly from Technocash, from an authorized salesperson, or from another BillFold card login when funds permit and subject to completion of any relevant customer identification and verification procedure. Where a new BillFold is purchased via an existing BillFold card's login, the new BillFold card's login information can be sent to the intended owner by the purchaser. The intended owner should change the password, after which transfer of ownership to them is completed. Prior to this ownership change the original purchaser can still access the login information from within their BillFold. Once a card is paid for Technocash will send the physical card to the address involved in the purchase.
Application procedures and terms and conditions set by Technocash may change from time to time, and you should refer to the section within these Terms and Conditions relating to Account Opening Procedures, Transaction Reporting and Money Laundering Prevention.
Temporary BillFold Accounts
You may apply for a Temporary BillFold Account online via the Technocash website. A Temporary BillFold Account has restricted and selected features only. Using a Temporary BillFold Account you may explore the Technocash online environment and BillFold features, load funds, accept payments, and access other limited applications, however you cannot make payments or withdraw funds until the Temporary BillFold Account has been upgraded and you have satisfied the relevant Application procedure including satisfying any relevant customer identification and verification procedures.
BILLFOLD IDENTIFICATION NUMBER
When approved by Technocash, each applicant will be issued with a BillFold Identification Number.
Your BillFold Identification Number will not change except in exceptional circumstances and
then only with the express agreement of Technocash.
The BillFold Identification Number is commonly used throughout
the BillFold system for all BillFold card users to uniquely identify each BillFold card.
ACCESS TO BILLFOLD SERVICES AND USE OF PASSWORDS
Technocash does not represent or guarantee that access to your BillFold or the Technocash service
will be uninterrupted. You acknowledge that access to your BillFold or the Technocash service
may be affected by outages, faults and delays however caused. If a malfunction or error in the operation
of an Account is identified, the Account holder should contact Technocash via the online feedback form
available at Technocash's website/s or using the contact details in the "Contact Us" section of Technocash's website/s
Your BillFold card login can only be accessed using your BillFold Identification Number or Username - if set and
applicable to a particular type of BillFold card - and your Password.
Upon issue of a BillFold, you will be provided a temporary password. Generally upon first use, you will need
to input your own password to access your BillFold. As well, you have the option to add a spend password dealing
with purchases from or transfers from your BillFold card.
As the authorized user of your BillFold, you shall:
(a) choose your Password carefully;
(b) ensure that your Password does not relate to any readily accessible data such as your name, birth date,
address, telephone number, driver's licence number, licence plate number or passport number;
(c) ensure that your Password is not an obvious combination of letters or numbers;
(d) commit your Password to memory and under no circumstances write it down or record it electronically or
otherwise and especially not keep a written record of your Password in your wallet or purse;
(e) not disclose your Password to anyone else;
(f) be vigilant about protecting your Password and to take all steps necessary to ensure and safeguard
your Password including changing your Password if necessary;
(g) be aware that any hints provided by the Technocash System to assist you in recalling your Password are provided as a convenience
only and information supplied by you in these hints are supplied at your own risk especially having regard to
the matters outlined above. Also in choosing the hints be aware that people close to you may have sufficient
personal information so as to correctly answer the hints and cause damage such as changing the password to lock
you out or transferring some or all of your funds from your BillFold, so you need to choose your hints
carefully; and
(h) protect any personal identification number issued to you to be used with a card version of your BillFold
with the same care and responsibility as your Password as outlined above.
Ownership of a Technocash BillFold account is a privilege and not a right. Should Technocash believe that your
BillFold account is being used for money laundering, tax evasion, fraud, any other purposes Technocash considers
suspect or improper or as representing an unacceptably high risk to the Company, the BillFold account owner,
other Technocash customers or consumers generally, offering or selling goods or services online requiring
customers to be of a particular age such as tobacco, alcohol or adult services, or where the BillFold account
owner breaches any of these terms and conditions, Technocash reserves the right to indefinitely suspend or
terminate your BillFold account. In such cases Technocash will use its best endeavours to return all funds
in a customer's BillFold account to the rightful owner where this is determined by Technocash to be an appropriate course of action in the circumstances. To this end, the Account holder will be required to nominate
a bank account to which Technocash Pty Ltd will return the balance of the funds remaining in the Account, less any
applicable fees. The nominated bank account must, except in exceptional circumstances and at the absolute discretion
of Technocash, be in the same name of the Account holder or an Account signatory. The right to have outstanding
funds returned must be exercised by the Account holder within 12 months of the date upon which the Account becomes
suspended or is terminated.
Unauthorised Access to BillFold Services
If you reasonably believe that:
(a) your BillFold Identification Number/Username and/or your Password/s have been compromised, lost or stolen;
(b) the security of your Account has been breached; or
(c) unauthorized Account activity has occurred:
you have a responsibility to inform Technocash immediately on 1300 137 494 or using the telephone
contact numbers available on the Technocash website/s "Contact Us" section as posted from time to time. Provision is made
for calls outside regular business hours, and notice provided by telephone is effective to limit your liability for any
losses which may occur after the time at which notification is given. It may be necessary in such circumstances for Technocash
to immediately and indefinitely suspend access by any party to the particular Account subject of the notification, in which
case timing of resumption of access rights and conditions attaching thereto shall be determined by Technocash in its sole
discretion as necessary to ensure security and viability of the Account and the TECHNOCASH system. Any delay in notifying
Technocash in relation to the above matters may result in the Account holder's personal liability for any losses or damages incurred.
Liability for losses incurred due to unauthorised transactions or activity on a non-business customer's Account
shall be determined under the Electronic Funds Transfer Code of Conduct.
Circumstances Where Account Holder not Liable
An Account holder will not be liable for any losses resulting from unauthorized transactions where it is clear
that they have not contributed to such losses.
Account holders will not be liable for any losses that are:
(a) caused by the fraudulent or negligent conduct of employees or authorized agents of Technocash Pty Ltd;
(b) incurred prior to the account holder receiving their BillFold Identification Number and initial Password;
(c) incurred due to the account holder's BillFold Identification Number or initial Password being forged, faulty,
expired or cancelled; or
(d) the result of any incorrect double debit transactions caused by Technocash Pty Ltd.
Where an Account holder notifies Technocash Pty Ltd that:
(a) their BillFold Identification Number/Username and/or Password/s have been compromised, lost or stolen;
(b) the security of their Account has been breached; or
(c) unauthorized Account activity has occurred:
the Account holder will be liable for any losses resulting from unauthorized transactions occurring following
notification unless they have strictly and completely followed the procedures for notification outlined in these terms and conditions.
Circumstances Where Account Holder is Liable
An Account holder will be liable for losses resulting from unauthorised transactions on their Account where it is proven by Technocash
on the balance of probability that:
(a) the Account holder contributed to the loss through their own, or another signatory to the Account's own, fraud
or contravention of the requirements not to: (i) voluntarily disclose, to anyone, their BillFold Identification Number/Username or Password/s;
(ii) make a record of their BillFold Identification Number/Username or Password/s; (iii) select a Username or Password/s representing their
name, birth date, address, telephone number, driver's licence number, licence plate number or passport number, or any other otherwise obvious
combination of letters or numbers; and (iv) act with extreme carelessness in failing to protect the security of their BillFold Identification
Number/Username or Password/s; or
(b) the Account holder contributed to the loss by their own, or another signatory to the Account's own, unreasonably
delaying notification to Technocash Pty Ltd after becoming aware: (i) of the misuse of or unauthorised access to their Account; or (ii) that
the security of their BillFold Identification Number/Username or Password/s has been breached.
Where an Account holder has incurred losses and neither paragraph (a) nor (b) above apply, the Account holder will be
liable for the least of: (i) $150; or (ii) the balance of the Account; or (iii) the actual loss at the time the Account holder notified
Technocash in relation to the misuse of or unauthorised access to their Account or breach of the security of their BillFold Identification
Number/Username or Password/s.
LOADING FUNDS TO YOUR BILLFOLD FACILITY
Funds deposited via Internet banking or deposit over the counter to a Technocash bank account will generally be
credited the following business day to the BillFold facility identified in the bank transfer reference field, subject
to the condition that Technocash will only credit cleared funds into the BillFold system. Payments received into
Technocash bank accounts that do not have the correct reference or are otherwise unidentifiable will be held by
Technocash until such time that the rightful beneficiary of the funds is determined. Funds deposited via Australia
Post are subject to Australia Post payment clearance times and will generally be credited next business day. Refer to
the Digital-Cash Voucher Terms & Conditions and your BillFold login for more information.
Dedicated Bank Accounts
If a BillFold owner is provided a dedicated bank account or BPay collection service administered by Technocash,
then the BillFold owner agrees that Technocash will process all payments directly into their BillFold account subject
to the right of Technocash to withdraw funds in the event that funds are erroneously or fraudulently deposited into the
dedicated bank account or BPay collection service. In the event that funds are erroneously or fraudulently deposited
into a BillFold owner's dedicated bank account or BPay collection service the BillFold owner indemnifies Technocash
against any resulting loss including any costs incurred.
ACCOUNT OPENING PROCEDURES, TRANSACTION REPORTING AND MONEY LAUNDERING PREVENTION
Being a financial institution, Technocash complies with Australian anti-money laundering and counter-terrorism financing legislation.
Accordingly, Technocash may be required by law to: (i) verify the identity, address and other details of BillFold Account holders;
(ii) keep records of all transactions together with identification provided; and (iii) monitor, and in some cases report to
relevant government authorities, certain types of transactions or any suspicious transactions or matters.
Applicable Customer Identification Procedures – Individuals and Companies
Before Technocash can establish a BillFold Account in the name of an individual,
we need to know the applicant's name, date of birth and residential address.
The applicant also needs to provide Technocash identification
which shows at least: (i) their name and address; OR (ii) their name and date of birth.
Additional information is required for customers opening a BillFold Account in the name of a business:
(1) In the case of an Australian domestic company, Technocash must know:
- the full name of the company as registered by ASIC;
- the full address of the company’s registered office;
- the full address of the company’s principal place of business, if any;
- the ACN issued to the company;
- whether the company is registered by ASIC as a proprietary or public company; and
- if the company is registered as a proprietary company, the name of each director of the company
and the applicant must have provided documentation sufficient to demonstrate:
- the full name of the company as registered by ASIC;
- whether the company is registered by ASIC as a proprietary or public company; and
- the ACN issued to the company.
(2) In the case of a registered foreign company in Australia (that is, a foreign company that may or may not be registered in a foreign jurisdiction and that is registered in Australia), Technocash must know:
- the full name of the company as registered by ASIC;
- the full address of the company’s registered office in Australia;
- the full address of the company’s principal place of business in Australia (if any)
or the full name and address of the company’s local agent in Australia, if any;
- the ARBN issued to the company;
- the country in which the company was formed, incorporated or registered;
- whether the company is registered by the relevant foreign registration body and if so
whether it is registered as a private or public company or some other type of company; and
- if the company is registered as a private company by the relevant foreign
registration body - the name of each director of the company
and the applicant must have provided documentation sufficient to demonstrate:
- the full name of the company as registered by ASIC;
- whether the company is registered by the relevant foreign registration body and if so whether it is registered as a private or public company; and
- the ARBN issued to the company.
(3) In the case of an unregistered foreign company (that is, a foreign company that may or may not be registered in a foreign jurisdiction and that is not registered in Australia), Technocash must know:
- the full name of the company;
- the country in which the company was formed, incorporated or registered;
- whether the company is registered by the relevant foreign registration body and if so:
- any identification number issued to the company by the relevant foreign registration body upon the company’s formation, incorporation or registration;
- the full address of the company in its country of formation, incorporation or registration as registered by the relevant foreign registration body; and
- whether it is registered as a private or public company or some other type of company by the relevant foreign registration body;
- if the company is registered as a private company by the relevant foreign registration body ? the name of each director of the company; and
- if the company is not registered by the relevant foreign registration body, the full address of the principal place of business of
the company in its country of formation or incorporation
and the applicant must have provided documentation sufficient to demonstrate:
- the full name of the company; and
- whether the company is registered by the relevant foreign registration body and if so:
- any identification number issued to the company by the relevant foreign registration body upon the company’s formation, incorporation or registration; and
- whether the company is registered as a private or public company.
Customers are required to provide additional identification if their BillFold Account transaction activity reaches certain levels.
Where a BillFold Account: (i) has AUD $1000 or greater, or foreign currency equivalent, credited to it within any single 24-hour period;
or (ii) has AUD $2000 or greater, or foreign currency equivalent, credited to it within any 30-day period,
the BillFold Account holder must have: (i) completed the relevant Identification Form supplied by Technocash,
as amended from time to time, or (ii) undergone a 100-point identification check or provided sufficient identification
to Technocash to satisfy a 100-point ID check, or (iii) otherwise satisfied the Applicable Customer Identification Procedure
for the relevant customer type as per Technocash’s Anti-Money Laundering and Counter-Terrorism Financing Program (“AML Program”).
If Technocash has not received this information the BillFold Account may be blocked or otherwise subject to transaction limits
until such time that the information is received.
Customers may be requested to confirm their identity whether they are applying as a new customer or are an existing customer.
Applicable Customer Identification Procedures – Other Customer Types
All customers are subject to Applicable Customer Identification Procedures as defined in Technocash’s AML Program,
as amended from time to time. The Applicable Customer Identification Procedure for
particular customers is contingent upon their designated customer type
as being either:
- individual;
- company;
- acting in the capacity of trustee of a trust;
- acting in the capacity of a member of a partnership;
- incorporated or unincorporated association;
- registered co-operative; or
- Government body.
The particular Applicable Customer Identification Procedure in
respect of customer types (c) – (g) is made known
to BillFold Account applicants during the Application and Account Opening process.
Responding to Discrepancies
Where a discrepancy arises in the course of undertaking any Applicable Customer Identification
Procedure Technocash will at first instance contact the customer concerned,
detail the nature of the discrepancy and request the customer to provide an explanation
for or clarify the discrepancy. If the customer’s explanation or clarification is acceptable
Technocash will continue with standard identification and verification procedures.
If the customer does not explain or clarify the discrepancy or the customer’s explanation or
clarification is unacceptable, Technocash may:
(i) in cases where a BillFold Account has been opened in respect of the customer
– arrange to have the relevant BillFold Account locked until such time that an acceptable explanation or clarification is provided;
or (ii) in cases where a BillFold Account has not been opened – arrange to prevent a BillFold Account being opened
in respect of the customer until such time that an acceptable explanation or clarification is provided.
TECHNOCASH CashBack
Holders of Technocash BillFold Cards or Facilities ("customers") can receive TECHNOCASH CashBack when they shop at participating merchants.
Customers can only receive CashBack where they use their Card for purchases at a merchant participating in their
CashBack program powered by TECHNOCASH. CashBack generally applies to all goods and services offered by participating
merchants unless the participating merchant specifies that CashBack does not apply.
CashBack Transactions are subject to review and modification by the participating CashBack merchant.
Notwithstanding any prior email or SMS to the customer, the merchant's review and modification of sale value
is generally final and binding on the customer.
Approved CashBack Transactions result in a cash refund to the customer's CashBack Card for a percentage of the purchase price.
The refund is generally a minimum 10% of the purchase price. This percentage or amount may vary from retailer to retailer.
CashBack will be available not less than 2 business days after the CashBack Transaction is processed.
For SMS notification of CashBack Transaction processing sent to a customer’s mobile phone Technocash accepts no responsibility for the failure
of any SMS to arrive where: such failure is due to any telecommunications provider failing to process the relevant SMS;
the SMS is delayed due to congestion; or for other reasons. Technocash further accepts no responsibility for the failure of any notification
email to be sent or received.
Information contained in any SMS or email notification received by the customer in relation to a CashBack Transaction should not be solely
relied upon as an indication of the actual or pending value of any CashBack due to the customer.
The only accurate indication of actual or pending CashBack funds is the information provided to the customer inside their CashBack Card login.
Customers should regularly log in to their CashBack Card to check the actual values of available and pending CashBack funds for
their particular CashBack Cards.
Where you have received CashBack from a purchase and later seek a refund from the retailer, you agree that you are only entitled to
the purchase price less the CashBack amount already received, and should assist the retailer by not attempting to obtain a full refund.
Where you have received CashBack from a purchase and later obtain a refund for the full purchase price, Technocash may reverse the
CashBack received by you for that CashBack Transaction from available or future CashBack funds received by you in order to credit the
funds back to the retailer.
Customers are only entitled to receive CashBack once per CashBack Transaction.
Technocash reserves the right to reverse CashBack funds that are pending or have been credited to a customer’s CashBack Card where it
is determined that the CashBack Transaction was compromised by operator error. If a customer fraudulently obtains CashBack more than once
on any one CashBack Transaction Technocash can reverse any funds as appropriate, cancel the customer’s CashBack Card, and pursue legal
remedies for recovery of funds. Technocash retains at all times the right to reverse payments and pursue legal remedies where a customer is
the recipient of fraudulent funds.
Card Renewal
Each CashBack Card has a renewal date of up to 3 years from the date of issue. If your Card has been issued in conjunction with your social club,
union or organisation, the renewal date is determined by them. Contact Technocash to renew your Card. You cannot receive CashBack to a Card that
has not been renewed, however you can still access existing funds and services. Monies in a CashBack Card that has not been renewed and has had
no login activity for 365 days become the sole property of Technocash and are not to be covered under the Technocash Customer Trust.
TYPES OF BILLFOLD CURRENCY OPTIONS
There are two types of BillFold Currency setting - Home Currency or Multicurrency.
A Home Currency-only BillFold operates in the nominated Home Currency of a BillFold.
- usually set during the purchase of the BillFold.
A Multi-currency BillFold can hold all currencies available to the TECHNOCASH system.
A Technocash BillFold is Home currency only. To gain multi-currency, you will need to upgrade to a Global BillFold or a Global FX Card or other Technocash Facility supporting multicurrency.
AMENDMENTS TO THE SERVICE
Technocash may at any time add to, remove, change, vary, or impose conditions upon the functions
of all or any BillFolds in any respect without limitation to the fullest extent permitted by law.
MEMBERSHIPS
If your BillFold has been issued by or is linked as a member of an Organisation,
Social Club or other entity with members (indicated in your BillFold login), that entity may have access to certain personal information
which may be used for communication, marketing or other purposes. For example, your Social Club may have access to your date of birth and
use it to send you a birthday special offer. You are able at any time to opt out of receiving communications, marketing and other materials:
If you wish to do so you must contact your Social Club or Organisation. Any personal information is used only in accordance with the Technocash
Privacy Policy.
FEES AND CHARGES
Fees and charges are set out in "Fees and Charges" (Hyperlink) as amended from time to time on Technocash's
websites, as well as in the Product Disclosure Statement relevant to the particular product for which the fees and charges apply.
BillFold card holders agree to pay the applicable fees and charges. All fees and charges
shall be debited from your BillFold card, whether in Home Currency or Multicurrency, subject
to any applicable fees and charges for the debiting of the outstanding amount, unless otherwise agreed.
Any fees and charges debited but unpaid will be carried forward and debited from any credit in any currency from
your Billfold, whether in Home Currency or Multicurrency, subject to any applicable fees
and charges for the debiting of the outstanding amount.
Technocash may at any time add to, remove, change, vary, or impose conditions upon the fees or
charges for all or any of the functions of all or any BillFold cards in any respect without limitation, to the fullest extent permitted by law.
Each BillFold has an expiry date. A Billfold card can be extended upon payment of the appropriate monthly fee. Monies in a
BillFold that has expired and has had no login activity for 365 days become the sole property of Technocash and are not to be covered under the Technocash Customer Trust.
TIME PERIOD
Technocash aims to maintain your transaction records indefinitely, however
Technocash is only required to maintain transaction details in a BillFold for a period of 2 calendar years
(or part thereof).
It is the responsibility of each BillFold card holder to copy or print a copy of all transactions prior to the
expiration of the 2 calendar years (or part thereof) period.
Each BillFold has an expiry date as determined by Technocash from time to time but which in any event
shall not be less than the expiry date as first notified to the BillFold card holder by Technocash.
Each individual TECHNOCASH Voucher has a specific expiry date. If a Voucher reaches its expiry date any remaining monetary
value becomes the sole property of Technocash.
PAYMENTS AND TRANSFERS IRREVOCABLE
All BillFold payments and transfers are irrevocable and the sole responsibility of the BillFold holder.
ACCURACY OF PAYEE DETAILS
When entering payee details and authorising transactions it is the operator's responsibility to ensure
that all details entered are correct. In processing payments, Technocash does not check that the account number entered matches
the account name, BSB, or other details provided. To the extent permitted by law, Technocash is not liable for any loss arising
from any error in details or instructions given by you or an authorised signatory to your BillFold account.
PHONE RECHARGES
Technocash may from time to time allow BillFold owners to purchase phone recharges from within their BillFold login.
In such cases Technocash acts as an agent only and is not the supplier of the goods: any offer is subject to availability, and prices and type
of stock may change without notice.
GENERAL TERMS AND CONDITIONS
The BillFold Terms and Conditions supplement and complement the General Terms and Conditions and
include any specific BillFold functions' terms and conditions (such as those applying to Organization with Retail facilities)
and must be read in conjunction with them.
Technocash subscribes to, and will comply with the requirements of, the Electronic Funds Transfer (EFT) Code of Conduct in providing
payment services and applying the General and BillFold Terms and Conditions for its non-business customers.
In the event of a conflict between the BillFold Terms and Conditions and the General Terms and
Conditions the BillFold Terms and Conditions shall prevail to the extent of any inconsistency.
Use of a BillFold constitutes an express acknowledgement of the intellectual property ownership of Technocash
in respect of the Technocash Payment system, BillFold, and trademarks.
To the fullest extent permitted by law Technocash is not liable for any loss or damage arising from the operation of your BillFold.
AGREEMENT TO BILLFOLD TERMS AND CONDITIONS
BillFold holders' login process and any ongoing use of their BillFold constitutes an agreement to abide by the BillFold
Terms and Conditions with Technocash as amended and posted on the website from time to time.
Amendments may be for all or only specified BillFold types.
A BillFold with retail sales functionality has additional Terms and Conditions which can be viewed in full from the Technocash website.
Retail Card holders agree that Technocash can promote their business, its names and logos as a participant in the TECHNOCASH system on Technocash's websites,
in emails and through the press, television, radio and other mediums.
COMPLAINTS HANDLING AND DISPUTE RESOLUTION
Technocash has a comprehensive Complaints Handling and Dispute Resolution System dedicated to handling customer complaints and resolving
customer's issues honestly, efficiently and fairly. Customers wishing to activate complaint investigation and resolution processes should
visit Technocash's website/s and detail the nature of the problem or complaint via the online feedback form. Alternatively, customers may
submit complaints via telephone, facsimile or in writing using contact details available on the Technocash website/s "Contact Us" section
as posted from time to time.
ELECTRONIC COMMUNICATIONS
Unless precluded by operation of law, Account holders agree that any communication to be provided to them by Technocash
in relation to the operation of their Account, these BillFold and General Terms and Conditions, or other communication, may be provided to their
nominated electronic address. Account holders may opt out of this arrangement and must contact Technocash Pty Ltd if they wish to do so.