The following are the significant Terms and Conditions that apply to you as a Technocash customer. You can also explore the legal section on our website to view our full Terms and Conditions.

By completing an approved TECHNOCASH Remittance Card application form the remitter agrees to be bound by these Terms and Conditions and by any other Terms and Conditions as amended and as may be posted from time to time on any of Technocash's websites or as provided to the remitter in writing. The remitter also undertakes that they have read and understood Technocash's Product Disclosure Statement.

TECHNOCASH Remittance Cards will be posted to the remitter at the address entered on the completed application form by standard mail as soon as is reasonably practicable provided that all necessary information is correctly completed per the application form.

Technocash agrees to provide a service whereby use of any approved TECHNOCASH Remittance Card reference associated with a deposit will ensure that funds loaded will be paid to the beneficiary associated with that TECHNOCASH Remittance Card either through transfer directly to the beneficiary's bank account, by delivery to the beneficiary's home address, or by pick-up at a nominated BPI or BPI Family Bank branch as per the relevant application form.

Technocash agrees to provides this remittance service to owners of TECHNOCASH Remittance Cards ("remitter") under the following Terms and Conditions:

Remitter agrees to not use the remittance service for any unlawful or illegal activities.

The remittance service is provided on an "as is" basis and Technocash disclaims all warranties or representations of any kind whether express or implied about the features of the remittance service. Technocash will use reasonable endeavours to maintain the functioning and integrity of its payment system and the remittance service, however makes no warranty that its payment system or the remittance service will be at all times uninterrupted, secure or error-free.

Remitter understands and agrees that Technocash shall not be liable, to the maximum extent permitted by law, for:

a) any direct, indirect, incidental, consequential or exemplary damages, including but not limited to damages for loss of profits or goodwill;
b) any other tangible or intangible losses resulting from the use of, or inability to use, the remittance service; or
c) any unauthorised access to or alteration of information provide by remitter.

Remitter agrees to indemnify and hold free and harmless Technocash and its affiliates, officers and employees from any claim, demand, liability, or otherwise made by any third party related to the remitter's use of the remittance service. Technocash will not be held liable for any delay in delivery or delivery failure, nor any direct or indirect loss incurred by any party in relation to such, nor shall it be liable for any costs, expenses or damages in relation to such occurrences where same are caused by any event of force majeure, which includes but is not limited to accidents, traffic problems, power failures, earthquakes, storms, lightning, floods or other natural disasters, war, insurrection, civil disturbances, blockades, riots, embargoes, epidemics, adverse weather conditions, explosions, strikes and other labour conflicts effecting delivery of the remittance service, government action or inaction, breakdown of machinery or equipment (unless caused by failure to observe good maintenance and engineering practice) or facilities or shortages or unavailability of materials or equipment, the effects of computer viruses upon software or a computer system, any unintentional overloading, reduction in capacity or alteration of a computer system or services to or from that system, telecommunications failure, internet data transmission failure or any other cause which is not reasonably within the control of Technocash.

Technocash reserves the right to delay or refuse delivery in cases of political unrest or natural disasters in which it has determined in its sole discretion that such may in any way endanger its partners, officers or employees.

Remitter agrees to provide complete, true and accurate information about both themselves and any nominated beneficiaries as required by the relevant TECHNOCASH Remittance Card application form and as required to effect successful delivery of remittances. Technocash will not be held accountable for delay or failure of delivery of remittances due to erroneous or fictitious remitter or beneficiary information. Remitter agrees to promptly contact Technocash in order to correct any information where it is discovered that incorrect information has been submitted, or to change or update information submitted where such changes are appropriate in order to maintain the information as true and accurate.

If a remitter provides incorrect or incomplete information or information that is not true or accurate, Technocash reserves the right to suspend or terminate the relevant TECHNOCASH Remittance Card/s, disallow the remitter from using the remittance service, or to correct, complete or modify any information as it deems necessary in its sole discretion. The remitter further acknowledges the right of Technocash to contact both themselves and any nominated beneficiaries to seek further clarification of details in order to comply with Philippine and Australian legal and regulatory requirements.

Minimum identification requirements apply to all BillFold accounts - please refer to the full transaction reporting and money laundering prevention terms and conditions in the legal section of the website.

Information provided on completed application forms is protected pursuant to Technocash's Privacy Policy. Technocash may use this information for statistical purposes and to assist in the development of better and more efficient services. No personal information will be disclosed to any person except where such disclosure is necessary for the performance of the remittance service, and with the exception that Technocash may provide information to competent government authorities or other regulatory agencies for security purposes or as required by laws and regulations.

Technocash reserves at all times the right to modify, update, add, vary or remove Terms and Conditions associated with the remittance service, and to suspend or discontinue the remittance service either temporarily or permanently without notice. Technocash further reserves the right to suspend or terminate specific TECHNOCASH Remittance Cards for any reason, including but not limited to any case in which Technocash determines in its sole discretion that a remitter has violated any Terms and Conditions. Remitter agrees that Technocash will not be held liable either to remitter or to any third parties in relation to such suspension, discontinuation or termination.

Where the remitter has entered bank account details for a nominated beneficiary on an approved TECHNOCASH Remittance Card application form and has indicated payment to bank account as the preferred method of delivery, remittances initiated by the remitter will be sent to the nominated beneficiary using the bank account details provided on said form.

Where the remitter has entered bank account details for a nominated beneficiary on an approved TECHNOCASH Remittance Card application form and has indicated bank branch pick-up as the preferred method of delivery, remittances initiated by the remitter will be sent to the nominated beneficiary using the bank account details provided on said form.

Where the remitter has completed an approved TECHNOCASH Remittance Card application form and has not entered any bank account details for a nominated beneficiary and has indicated door-to-door delivery as the preferred method of delivery, remittances initiated by the remitter will be sent to the nominated beneficiary's address using the address details provided on said form.

Where Remitter intends to use door-to-door delivery as their preferred delivery method they should refer to the ZIPCODE Checker available on the Technocash website. There are some areas to which remittances cannot be delivered and the ZIPCODE Checker should be used to determine whether delivery is available to certain areas and expected delivery times.

Where remittances are delivered to the address of a nominated beneficiary, delivery of the remittance will be in Pesos either in the form of cash or cheque depending upon the preferred option indicated by the remitter per the completed form and the availability of services for the preferred option indicated.

The exchange rates that are to be applied to any remittances shall be based closely upon indicative Filipino and Australian bank rates to provide the best service for the customers. Exchange rates are updated on a daily basis and published on Technocash websites.

As TECHNOCASH Remittance Cards are provided free of charge, Technocash reserves the right to not issue Cards or alternatively to impose a fee of $25.00 per Card payable in advance before a Card is shipped, in any case where Technocash determines that an application form has been completed frivolously or is not genuine. While Technocash wishes to provide its remittance to everyone who can benefit from its use, Technocash only wishes to provide its services to genuine customers.

Technocash reserves the right, on a case-by-case basis and for reasons of security and compliance with Philippine and Australian laws, to set the maximum and minimum remittance values accepted.

Delivery time taken from when the remitter pays over the counter/internet banking to the time the nominated beneficiary receives payment will vary according to when Technocash receives deposit information from the bank (usually next Business day morning), our Filipino Bank services cut-of times (9am typical) and the type of delivery. We provide an indicative delivery guide on our website of delivery processing times once the Filipino Banks have been instructed to remit funds.

Where money is sent to a nominated beneficiary's bank account, money will arrive within 24 hours of Technocash processing the remittance for BPI accounts, and within 48 hours for other bank accounts. Where money is to be delivered to the beneficiary's home address, money will arrive within 24 hours of Technocash processing the remittance for addresses within Metro Manila, and within 1-9 days for addresses outside Metro Manila depending on place of delivery. Where funds are to be collected from a bank branch they will be available by 12:00 noon next banking day following Technocash processing the remittance.

Handling complaints and resolving disputes quickly and fairly is very important to us and our customers. Technocash has an internal complaints handling and dispute resolution system and is also a member of the Financial Ombudsman Service (FOS), our independent and impartial ASIC-approved External Dispute Resolution Scheme.

If you are an owner of a Technocash product and have a complaint, you should contact Technocash via any of the following methods:

Our system has strict target timeframes for the resolution of disputes. If you feel your complaint has not been satisfactorily handled or resolved following our internal process you can contact the FOS, whose contact details are as follows:

Address: GPO Box 3, Melbourne, VIC, 3001
Phone: 1300 78 08 08 (Mon to Fri 9am-5pm AEST)
Fax: (03) 9613 6399
Email: info@fos.org.au
Web: www.fos.org.au

We have a dispute resolution policy and you can contact us via phone, fax or email for a copy or more information. If you are on the internet, we are also able to provide you with our dispute resolution policy in PDF form Click here.. We also have a dedicated webpage for your feedback Click here..

PDS Changes

This PDS is up to date as of the date of its preparation as indicated in the header of the document. This PDS may be updated without the need to notify you if the updated information is not materially adverse to you. Any updated information may be obtained at any time from Technocash Pty Ltd for no charge.