Feedback helps us to help you.

Please fill out this form if you have any feedback. To assist you we have various input sections and an email and contact information box. Your email or contact details are not essential, but if provided, will allow us to reply. After submitting your feedback you will be given a reference number to track your feedback.

Feedback helps us to help you. It has already added questions to our FAQs. Feedback helps us update parts of our website. Thanks... This feedback lets you comment on our product features, currency options or retailers we should approach.

If you have a question

To have someone reply to a specific question feel free to add in your email address. If you are associated with a school, charity, non-profit or other organisation, please let us know.

Express your support

We would like to add your feedback to those who have already have expressed their support for our innovative TECHNOCASH global system.

A lot of people want to send and receive money from overseas so we invented the Global FX Card, which is growing its currencies and systems to encompass more of the globe. Any feedback on amounts, currencies and countries you need would be useful.

If you like the idea of private cash for the internet, let us know, it will help us tell others what people need. If you find an organization, club or website that does not sell online but could if they used TECHNOCASH, let them and us know. Websites can use TECHNOCASH exclusively as their payment method.

If you have a complaint

If you have a complaint, it is important to let us know. We want to hear from you. Your feedback could alert us to problems that we are unaware of, and provides us with an opportunity to fix those problems.

We can process any complaint confidentially at your request, and our complaints handling procedures come at no expense to you. Throughout the process we will keep you informed as to:

• Your contact person.
• The progress of your complaint.
• Information as to our decisions and the reasons for them.

Our aim is to resolve complaints quickly, and we are confident that most problems should be easily resolved within a short period of time. A simple complaint should be resolved with 2 working days and more complex matters within 5 working days. If more time is required to resolve or investigate your complaint you will be advised by your nominated preferred contact method.

If you feel your complaint has not been satisfactorily handled or resolved following this process, you can contact us for more details about our independent External Dispute Resolution scheme. Technocash is a member of the Banking and Finacial Services Ombudsman.

To submit a complaint, please fill in the feedback form on this page. Alternatively, you can contact us by phoning +612 96871900 or sending us a fax to +612 96871911. You can also address your complaint in writing to "Feedback" PO BOX 618 Parramatta NSW 2124 Australia.

To view our complaints handling and dispute resolution policy click here to download our PDF version. Alternatively please call or email us with your postal address to receive a copy.

Once again thanks.