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Frequently Asked Questions

CashBack Retailer Information

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    What is CashBack?

    The CashBack program is an exciting customer loyalty program for your store. It is not a typical "reward" program, as it does not rely on "points" as rewards. Customers using the CashBack system get real cash back from their purchases. Top



    How will CashBack benefit my business?

    The CashBack system provides a real incentive for customers to buy from you. By offering real cash to customers, you can earn extra income, build your customer base and add to your sales. This is simply because people love receiving cash rewards!

    • No Joining Fee
    • No ongoing Membership Fees
    • Assists you to secure repeat business and loyal customers
    • Your business promoted on the CashBack websites
    • Your business name on CashBack SMS received by the customer
    • Your business promoted to CashBack customers
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    Will CashBack change my usual way of doing business?

    The only way CashBack will affect your business is by providing you with repeat sales from loyal customers! Shoppers pay for their purchases in the usual way, at the usual prices - but they get rewarded for doing so in real cash. Customer loyalty will bring them back time after time. Your loyal customers will tell their friends about the amazing CashBack available at your store. When they show the CashBack card to friends and relatives they will be telling everyone about your store and the great shopping experience they had. Everyone wins with CashBack. Top



    What will CashBack cost me?

    You will not be charged any set-up or joining fee, and CashBack registration is free. The only cost to you is the agreed CashBack discount percentage of the purchase price, which goes directly to the customer's CashBack Card. A small percentage is also taken for administration costs and to reinvest in the promotion of the CashBack Program. We are committed to significant re-investment in marketing, promotion and product development to help your business grow. Top



    How will customers know I offer CashBack?

    As you are part of the CashBack program, we are focused on promoting your business. Your business may be promoted in discount directories, and we will also promote your business on the CashBack websites and in other advertising. Top



    How does CashBack work?

    Customers purchase goods from your store in the usual way. They then present their CashBack Card so you can process their CashBack payment using our novel IMSETM terminal or manual transaction booklet. Customers receive your agreed CashBack discount percentage of the purchase price in real cash, credited to their CashBack card. The customer receives an SMS and email notification that CashBack funds are being processed, including the amount of CashBack and your business name. Top



    Why does CashBack work?

    Customers distrust "points" schemes, and want more from their shopping experience. Customers want Cash loyalty rewards. With CashBack, customers get part of the money they spend back in real cash. Better than a discount, real cash in your customers' cards will encourage them to return to your store. Top



    Do I need any specific equipment or machines?

    The CashBack system is facilitated through the unique IMSETM terminal, designed and made in Australia especially for processing CashBack transactions. Using the IMSE terminal or your manual transaction booklet, you are able to process your customers' CashBack transactions quickly and easily. Top



    What assurances am I given?

    Technocash has an Australian Financial Services Licence, No. 247299. You can review this Licence by visiting the Australian Government website, www.asic.gov.au. WestClub is an ASIC-registered authorised representative of Technocash. For more information on the CashBack program, please see the relevant Product Disclosure Statement, available from our website or by contacting us. Unlike other "points" schemes, Technocash is licensed to deal in money - allowing for real cash rewards. Top



    Becoming a CashBack retailer.

    We are looking for select stores to be part of this exciting CashBack program. If you are interested, please contact us to find out if your business is suitable. Top

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